HR Generalist - Family Service and Guidance Center
HR Generalist - Employee Relations
Description
Department: Human Resources Job Status: Full-Time
Reports to: Director of Human Resources FLSA Status: Exempt
Amount of Travel Required: 10% or less Positions Supervised: None
Work Schedule: Monday through Friday, 7:30am-5:00pm, flexible schedule, hybrid
This position is responsible for implementing comprehensive HR operations that align with organizational objectives, ensuring compliance with state and federal regulations, delivering strategic HR support across key functional areas and providing backup support for Talent Acquisition, including recruiting and onboarding tasks. The HR Generalist focuses on managing complex employee relations and workplace support, administering benefits and compensation programs, maintaining accurate employee records and HR systems, providing policy guidance and regulatory compliance, and developing partnerships that enhance organizational effectiveness. By bridging Employee Relations and Compensation & Benefits, the HR Generalist delivers value-added services that support both management and employee needs while advancing the agency’s strategic goals.
ESSENTIAL FUNCTIONS
Compliance and Legal Awareness
Stay current with technical and legal developments, state and federal workplace laws
Ensure compliance with federal, state, and local payroll, wage, and hour laws
Maintain strict confidentiality in all HR matters
Support and promote the organization's vision and mission
General HR Support
Provide HR policy guidance and interpretation
Collaborate on job description updates with Talent Acquisition
Analyze HR trends and metrics to develop solutions, programs, and policies
Manage HR communication channels (email inboxes, weekly updates)
Attend and participate in critical HR meetings as needed
Talent Acquisition Support
Provide backup support for recruiting and onboarding processes
Assist with job posting, candidate screening, and interview coordination
Conduct new hire orientations and complete onboarding documentation
Maintain talent acquisition workflows during team member absences
Employee Relations Specialist
Conduct thorough and objective employee investigations
Manage and resolve complex employee relations issues
Administer and manage leave requests and accommodations, providing policy guidance and interpretation (FMLA, ADA, PWFA, PUMP, etc.)
Process Worker's Compensation and Unemployment claims, working with HR Director and legal counsel as necessary
Provide day-to-day performance management guidance and support to management (coaching, counseling, career development, corrective action)
Coordinate and conduct exit interviews
Attend disciplinary meetings and terminations
Develop strategies to improve workplace relationships
Build employee morale and support retention efforts
Handle sensitive employment-related inquiries
Compensation & Benefits Specialist
Manage comprehensive benefits administration
Process and administer new hire benefit enrollments, employee qualifying event changes and 401K participant eligibility tracking
Conduct monthly benefits invoice reconciliation to ensure billing accuracy
Verify employee benefit elections and deductions
Support compensation strategy development
Collaborate with HR Director on compensation planning
Analyze market data and compensation trends
Prepare quarterly required reports
Support annual audit processes
Compile and organize audit documentation
OTHER DUTIES/RESPONSIBILITIES:
Maintain flexibility to support cross-functional HR needs
Participate in professional development
Act as an ambassador of Family Service & Guidance Center in the community setting
Support and actively promote the vision and mission of Family Service and Guidance Center
Other projects and duties as assigned
Note: While roles have specific focus areas, both positions are expected to have working knowledge of each other's responsibilities to ensure comprehensive HR support.
POSITION QUALIFICATIONS
Education/Licensure:
Bachelor’s degree in business, human resources or related field or equivalent experience, required
PHR, SHRM-CP, or SHRM-SCP certification, preferred
Must successfully pass the KBI, DCF Central Registry and all background investigations
Must possess a valid driver’s license, a clean driving record, current auto insurance and reliable transportation
Experience:
2 years’ experience in compensation and employee benefit administration, preferred
2 years’ experience in resolving complex employee relation issues, preferred
2 years’ experience in HRIS, preferred
Working knowledge of multiple human resources disciplines, including compensation practices, employee relations, diversity, performance management, wellness initiatives, and federal and state respective employment laws
High proficiency in Microsoft Office Suite including Word, Excel and Outlook
UKG Pro, Workforce Management/Dimensions experience a plus
Knowledge/Skills/Abilities:
Excellent verbal and written communication skills with the ability to work effectively with various levels of professionals, both internally and externally.
Excellent interpersonal and customer service skills with the ability to collaborate and establish relationships.
Excellent organizational skills and attention to detail.
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Demonstrated ability to invoke trust and maintain integrity with internal and external stakeholders.
Ability to remain adaptable and flexible in an ever-changing and challenging work environment.
Proficient with Microsoft Office Suite and ability to learn other software programs as necessary.
For more information and to apply, please visit our Career Center.
